#pricing
Per device for companies, per client org for the people who look after them. Published in full, because a quote you have to ask for is a price that depends on how you sound on the phone.
##solo
One office, one person who ends up doing the IT.
- Helpdesk intake by email and web form
- Automatic classification, priority and similar-ticket matching
- Full device inventory with health and warranty tracking
- Lost-device flag and replacement advisories
- Response timers on all four priorities
- Two admins, unlimited requesters
##team
A company large enough that nobody can hold it in their head.
- Everything in Solo, plus WhatsApp intake
- Licence tracking: seats against installs, renewals, unused seats
- Patch inventory with approval-based rollout in rings
- Joiner and leaver checklists with an exportable trail
- Maintenance windows and standing approvals
- Microsoft Entra ID and Google Workspace linking
- Unlimited admins and operators, delegated approvals
##msp
Teams who look after other companies for a living.
- Everything in Team, for every client org
- One board across all clients, sorted by what needs attention
- Contract hours tracked against block, retainer or T&M
- Per-client response windows, working hours and holidays
- White-label monthly reports under your own brand
- Scoped technician access, with your own leaver process
- Client read-only logins
Worked example: a 60-person company with 68 devices and 4 servers is on Team at 72 devices, which is $504 a month, or $5,040 a year annually. A service provider with 9 client orgs and 540 devices between them pays $801 a month regardless of how those devices are distributed.
##What differs between the plans
| Capability | solo | team | msp |
|---|---|---|---|
| Devices included | up to 25 | up to 250 | unlimited |
| Email and web form intake | |||
| WhatsApp intake | |||
| Device inventory and health | |||
| Suggested fixes from your history | |||
| Licence tracking and renewals | |||
| Patch rollout with approvals | |||
| Joiner and leaver checklists | |||
| Identity provider linking | |||
| Multi-client board | |||
| Contract hours | |||
| White-label reports | |||
| Audit log | 90 days | full history | full history |
| Support | email, 1 business day | email, 4 business hours | email and shared channel |
##what is always included
- Fourteen days on Team, no card, no call
- Unlimited manual assets - printers, switches, access points
- Full data export as CSV and JSON, from day one
- Every agent platform: Windows, macOS, Linux, desktops and servers
- Email support from people who have run a helpdesk
- Thirty days of read-only access after cancellation
- All security updates and agent releases
##what costs extra
- On-site help, if you ask for it - quoted per visit, never bundled
- Importing closed ticket history from another tool, over 5,000 records
- A self-managed deployment inside your own network, priced per contract
- Custom report templates beyond the white-label set
Nothing in this list is required to use the product, and none of it is sold during the trial.
##Before you put a card in
QWhat counts as a device?
Anything running the agent: desktops, laptops and servers. Assets you record by hand - printers, switches, access points, a phone that collects work mail - are free and unlimited, because they do not report state.
QWhat happens if we go over the device count?
Nothing breaks. The board tells you, and you move to the next plan at the start of the following month. We do not block enrolment or stop collecting data because a count moved.
QIs there an annual price?
Annual billing is ten months for twelve, on all three plans. It is not a different product and there is no lock-in clause - cancel mid-term and the unused months are refunded pro rata.
QDo you charge per technician or per admin?
No. Solo includes two admins and unlimited requesters; Team and MSP have no seat limits at all. Charging a company for adding the person who fixes things has never made sense to us.
QWhat does the trial actually include?
The Team plan, fourteen days, no card and no sales call. At the end you pick a plan or the workspace goes read-only for thirty days so you can export everything.
QDo you discount for charities or education?
Yes - registered non-profits, schools and colleges get 40% off any plan. Contact us with your registration details and we will apply it to the account rather than asking you to claim it back.
Prices are in US dollars and exclude any tax that applies where you are. See the refund terms for how mid-term cancellations are handled.
$infotechbang init --trial 14d --card none